Origin: A Classic Example of the Diagonal Problem

EA’s Origin service launched back in June 2011 as an EA-only version of the Steam digital distribution platform. I haven’t had a lot of need to use it until recently, when the Sim City beta launched (which by the way, I am excessively stoked about). When I fired it up this weekend, I recognized a classic usability problem that I really thought we collectively had defeated already: The Diagonal Problem.

Screenshot of EA's Origin with an arrow indicating the diagonal problem

Failure is imminent.

As far as I can tell, Jakob Nielsen coined this term back in a 2009 Alertbox article titled “Mega Menus Work Well for Site Navigation“. The problem can occur in any kind of poorly designed hover menu – when you have a small label that displays a big menu on hover, if the mouse ends up temporarily outside the path of the active item, the menu will close.

Here, I recorded a short video of the situation in Origin…

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